Privacy Policy

Infotech Pioneers (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our products, or engage with our services. We are headquartered at Rummunlyojankatu 11 E 34, 02600 Espoo, Finland and operate in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection law.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. For questions, contact us at hello@infotechpioneer.com.

We collect information in the following categories:

Information you provide directly

• Name, email address, phone number, and job title when filling in contact or enquiry forms
• Business name, industry, and project details submitted during onboarding or sales conversations
• Billing and payment information when engaging Infotech Pioneers for professional services
• Communications you send us by email, phone, or through our website

Information collected automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent, and navigation paths within our website
• Device identifiers and cookie identifiers (see Section 8)

Information from third parties

• Business contact details obtained from publicly available professional directories or partners
• Analytics and advertising data from providers such as Google Analytics

Infotech Pioneers uses collected information to:

• Respond to enquiries, provide quotations, and deliver contracted services
• Set up and manage client accounts and project workspaces
• Send transactional communications such as invoices, contracts, and project updates
• Send marketing communications where you have opted in or where we have a legitimate interest
• Improve our website, products, and service delivery through usage analytics
• Comply with legal obligations including tax, audit, and regulatory requirements
• Detect, investigate, and prevent fraudulent or illegal activities

We process your personal data only when we have a valid legal basis. The bases we rely on include:

• Contract performance — processing necessary to deliver the services you have engaged us to provide
• Legitimate interests — for business development, security, fraud prevention, and improving our services, where these interests are not overridden by your rights
• Legal obligation — where processing is required to comply with Finnish or EU law
• Consent — for marketing emails and non-essential cookies, which you may withdraw at any time

We do not sell your personal data. We may share it with:

• Service providers — cloud infrastructure providers, payment processors, email delivery platforms, and analytics tools operating under data processing agreements
• Professional advisors — lawyers, accountants, or auditors bound by confidentiality obligations
• Authorities — government bodies or law enforcement where required by Finnish or EU law, or to protect the rights of Infotech Pioneers
• Business transfers — in the event of a merger, acquisition, or asset sale, subject to standard confidentiality commitments

We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable law:

• Client and project records: 7 years from the end of the contract (Finnish accounting law)
• Marketing contacts: until consent is withdrawn or an opt-out request is received
• Website analytics: aggregated after 14 months
• Enquiry form submissions: 24 months from the date of submission

As a data subject under GDPR, you have the following rights, which you may exercise by contacting us at hello@infotechpioneer.com:

• Access — obtain a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data where there is no compelling reason to continue processing
• Restriction — request that we limit processing of your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu) at tietosuoja.fi.

We use cookies and similar tracking technologies to operate our website and analyse usage. Types of cookies we use:

• Strictly necessary — required for the website to function (e.g. session management)
• Analytics — help us understand how visitors interact with the site (Google Analytics, with IP anonymisation enabled)
• Preference — remember your settings and choices

You can manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

Some of our service providers are located outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure adequate safeguards are in place, including European Commission Standard Contractual Clauses (SCCs) or reliance on adequacy decisions.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted data transmission (TLS), access controls, regular security reviews, and staff training. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of our services after any changes constitutes acceptance of the revised policy.

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact: